FAQ

ILoveWeedShop.com is exclusively for individuals who are 21 years of age or older. We're all about creating a chill atmosphere for our fellow cannabis enthusiasts. By accessing our site and making a purchase, you confirm that you're of legal age to do so according to the laws in your area. If we suspect that you're underage, we'll have to respectfully decline serving you. Let's keep it responsible and enjoyable for everyone involved.

At ILoveWeedShop.com, your safety and privacy are our top priorities. We've implemented stringent security measures to ensure that your personal and payment information remains protected at all times. We utilize industry-leading encryption technology to safeguard your details during transactions. Rest assured, we're committed to providing you with a secure and worry-free shopping experience. Your trust means everything to us, and we're dedicated to maintaining the highest standards of safety and confidentiality.

We accept various payment methods, including credit/debit cards, and coming soon Cash App.

Absolutely! At ILoveWeedShop.com, authenticity is non-negotiable. We source our products directly from reputable manufacturers and trusted suppliers to ensure that every item in our inventory is 100% authentic. From premium smoking accessories to high-quality apparel, and much more. We stand behind the authenticity of everything we offer. Your satisfaction and peace of mind are paramount to us, and we're committed to delivering only the best, genuine products to our valued customers.

At ILoveWeedShop.com, we strive to keep our shelves stocked with a wide selection of premium products to meet your needs. However, due to the popularity of certain items and the dynamic nature of our inventory, products may occasionally be temporarily out of stock or in limited supply. This can happen for a variety of reasons, including high demand, production delays, or unforeseen logistical challenges. Rest assured, our team is constantly working to replenish our stock and ensure that your favorite products are readily available. We appreciate your patience and understanding as we work diligently to maintain a diverse and fully stocked inventory for your convenience.

Normally we don't provide support during holidays, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

We process orders quickly to ensure prompt delivery. If you need to make changes or cancel your order, please contact our customer service team as soon as possible. While we'll do our best to accommodate your request, we cannot guarantee changes once an order has been processed.

Don't worry! If you've entered the wrong shipping address, please contact our customer service team immediately. We'll do our best to update the shipping information before your order is dispatched. However, if your order has already been shipped, we may not be able to make changes. In such cases, we recommend contacting the shipping carrier for assistance.

We strive to process orders as quickly as possible. Most orders are processed and shipped within 2 business days of being placed. However, processing times may vary depending on the availability of the items ordered and current order volume. Once your order has been processed, you'll receive a confirmation email with tracking information.

Shipping times vary depending on your location and chosen shipping method. Once your order has been processed and shipped, you can expect to receive it within 3-5 business days for domestic orders and 7-14 business days for international orders. Please note that unforeseen delays may occur due to factors beyond our control, such as weather or customs clearance.

Once your order has been processed and shipped, you'll receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through our designated courier service's website. If you haven't received a shipping confirmation email or have any questions about tracking your order, please contact our customer service team for assistance.

We partner with trusted shipping carriers to ensure reliable and timely delivery of your orders. Once your order is processed, it will be handed over to the designated carrier for shipment to your address.

Yes, we offer international shipping to select countries. However, please note that certain restrictions and regulations may apply depending on your country's laws. We recommend checking our Shipping Policy page or contacting our customer service team for more information on international shipping options.

We occasionally offer free shipping promotions for orders that meet certain criteria. Keep an eye out for promotional offers on our website or subscribe to our newsletter to stay informed about the latest deals and discounts.

We understand that sometimes you need your goodies in a hurry! While we don't offer next-day delivery as a standard option, we do provide expedited shipping options for those who need their orders delivered quickly. During checkout, you'll have the option to select expedited shipping for an additional fee. With expedited shipping, you can expect your order to arrive within 1-2 business days, depending on your location and chosen shipping method. Please note that expedited shipping may not be available for all items or locations. If you have any questions about expedited shipping options or need assistance with your order, please contact our customer service team, and we'll be happy to help!

If your tracking number is showing as "Not Found," it may take some time for the tracking information to be updated in the carrier's system. Please allow up to 24-48 hours for the tracking status to be updated. If you continue to experience issues with tracking your order, please contact our customer service team for assistance.

If your tracking information shows "Label Created, not yet in system," it means that the shipping label has been created, but the package has not yet been scanned by the shipping carrier. Please allow some time for the carrier to update their system with tracking information. If the tracking status does not change after a few days, please reach out to our customer service team for further assistance.

We're here to help! If your tracking number indicates that your package has been delivered but you can't find it, please take the following steps: Check the delivery address to ensure it was entered correctly. Look around your property, including any outdoor areas or hidden spots where the package may have been left. Check with neighbors or household members to see if they received the package on your behalf. Contact the shipping carrier to inquire about the delivery status and file a claim if necessary. If you're still unable to locate your package, please contact our customer service team for further assistance. We'll do our best to help you resolve the issue and ensure you receive your order.

We understand that sometimes things don't work out as expected. If you're not completely satisfied with your purchase, you may return unopened and unused items within 15 days of delivery for a refund or exchange. Please refer to our Return Policy for detailed instructions on initiating a return.

Unfortunately, we cannot accept returns for items that have been used or opened due to health and safety reasons. We recommend reviewing product details and customer reviews before making a purchase to ensure compatibility and satisfaction.

We apologize for any inconvenience. In the rare event that an item is missing from your order, please contact our customer service team immediately. We'll investigate the issue and work to resolve it as quickly as possible.

We're sorry for the mix-up. If you've received the wrong item in your order, please reach out to our customer service team right away. We'll arrange for the correct item to be shipped to you and provide instructions for returning the incorrect item, if necessary.

We take great care in packaging and shipping our products, but occasionally items may be damaged in transit. If you've received a damaged item, please contact our customer service team with photos of the damaged product and packaging. We'll assist you in resolving the issue and arranging for a replacement or refund.

Our customer service team is here to help! You can reach us via email at support@iloveweedshop.com or through our Contact Us page. Please include your order number and any relevant details so that we can assist you as quickly and efficiently as possible.